Transparent, simple, and fair.
Shipping costs (incl. VAT)
| Shipping weight (per parcel) | Germany | EU (abroad) |
|---|---|---|
| ≤ 2 kg | €5.49 / parcel | €13.99 / parcel |
| ≤ 5 kg | €6.99 / parcel | €15.99 / parcel |
| ≤ 10 kg | €9.49 / parcel | €20.99 / parcel |
| > 10 kg | €16.49 / parcel | — |
EU (abroad) applies to deliveries within the European Union (all EU member states except Germany).
Delivery times
| Destination | Estimated delivery time |
|---|---|
| Germany | 3–4 business days |
| EU (abroad) | 4–7 business days |
| Custom-made products | Approx. 3–5 weeks |
No delivery on Sundays and public holidays. If you order items with different delivery times, we ship them together unless agreed otherwise; the delivery time is based on the item with the longest delivery time.
Returns in 3 Steps
-
Send a return request
Contact us and let us know what you’d like to return. -
Prepare your return
Pack the item securely and follow the return instructions. -
Refund or exchange
Once received, we’ll process your refund or replacement promptly.
Packaging & Careful Handling
We pack every order carefully to protect natural materials and preserve their quality.
Each product is checked and prepared by hand before shipping.
This ensures your order arrives in excellent condition and is ready to use right away.